Returns and Refunds Policy

At Gadgets Xperts, we want customers to understand the conditions that apply to product returns. The applicable process depends on whether a product is new or refurbished and the reason for the return.

1. New Products

For a change of mind, we do not accept returns of new products after the box has been opened.

Please carefully review the product description, specifications, compatibility, price and included accessories before ordering.

This change-of-mind policy does not exclude any rights or remedies that may be available under the New Zealand Consumer Guarantees Act or other applicable law. If a new product is faulty, does not match its description or otherwise fails to meet applicable consumer guarantees, contact us for assistance.

2. Refurbished Products

Eligible refurbished products have a 7-day return policy.

If you wish to request a return, contact support@gadgetsxperts.co.nz within seven days of receiving your product. Include your order number, the product name and the reason for your request.

Please wait for instructions from our team before sending a product back.

The specific return arrangements, including the condition in which a product must be returned and any applicable return-shipping arrangements, should be confirmed with our team.

The 7-day policy does not limit any additional rights or remedies that apply under New Zealand consumer law.

3. Faulty or Incorrect Products

If you receive a product that is faulty, damaged on arrival or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and a description of the problem. Photographs may help us assess visible damage or an incorrect item.

We will assess the issue and explain the applicable next steps and remedies under New Zealand law.

4. Refund Processing

If a refund is approved or required, we will confirm the applicable process with you. The timing and method of processing will depend on the circumstances and applicable legal requirements.

5. How to Request a Return

Email support@gadgetsxperts.co.nz with:

• Your order number

• The product name

• The date you received the product

• The reason for the return

• Photographs, if relevant

Please do not send a product to a store or repair location without confirming the correct return arrangements first.

6. Contact Us

Email: support@gadgetsxperts.co.nz
Phone: +64 063534334

Nothing in this policy removes or restricts any consumer rights that cannot legally be excluded under New Zealand law.